FAQ's (Frequently Asked Questions)

When will my order be processed? When your order is received, it will be processed within 1 or 2 business day. How long will it take for my order to ship and arrive? Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within 1 business day of being placed. Delivery can take between 7-14 business days depending on location and selected ship method. My order should have arrived by now. What should I do? If you entered a password at the time that you placed your order, simply provide your information in the order tracking section above. Otherwise, please contact RIKOTI and we'll be happy to track your order. How do I know if I am ordering on a secure site? The RIKOTI Online Store encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page. What are you going to do with my name and order information? The RIKOTI Online Store does not rent or sell any personal information from Web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies. Do you ship internationally? The RIKOTI Online Store ships most in stock orders to the U.S. and Canada addresses only. Customs policies vary widely from country to country and you may be subject to import duties and taxes once a shipment reaches your country. Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties. RIKOTI Online Store is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. Additionally, when ordering from the RIKOTI Online Store you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.