Shipping

1. All orders will be charged for shipping and handling including backorders. 2. Daily shipping cut-off will be 4:00 pm PST Monday - Friday. RIKOTI is not responsible for shipping delays due to technical difficulties or other circumstances beyond our control. 3. We ship via Federal Express and UPS. Service Options include Standard Overnight, Priority Overnight, 2-day service and Saturday delivery. Some areas are not eligible for all shipping options. For complete list of options available in your area please contact Federal Express or UPS. 4. All items in stock are shipped the same day they are ordered when the order is placed before 4:00pm PST. 5. All exchanges and returns to customers will be charged for shipping. 6. NO DROP SHIPPING. Merchandise will only be shipped to address on the account. This is for your protection as well as ours.

Backorders

While RIKOTI Online Store makes every effort to maintain stock of all styles offered, this may not always be possible due to manufacturing issues. In the event that we are unable to satisfy an order immediately due to lack of stock, we will make every attempt to ship as soon as possible. As always, any time frames provided are approximate and cannot be guaranteed. The customer is responsible for keeping track of back orders, and may contact customer service any time to obtain an estimated time of arrival. Cancelling an Item or an Order In-stock items can be cancelled the same day as ordered up to the shipping deadline. Backordered items can be cancelled at any time before they are shipped. This does not include Custom Orders, which are not cancelable for any reason.

Custom Orders

1. The following items qualify as Custom Orders:     a. Certain special order merchandise may require confirmation before the order can be processed to verify, clarify or confirm the contents of the order.     b. Stone set pieces.     c. Merchandise altered at the customer's request from what is shown in the website. 2. Custom Order merchandise is made per customer's direction. Therefore, it is non-returnable, non-cancelable and non-refundable. There are no exceptions made to this policy. 3. Custom Order delivery times can range between 5 days and 3 weeks. As always, the times provided are estimates and cannot be guaranteed.